Shipping Policy

Thank you for shopping with us!

 

Below is our shipping policy so you know exactly what to expect when ordering from us.

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ALL SHIPPING IS EXPRESS & FREE

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Processing Time

    •    All orders are processed within 1–2 business days after payment is received.

    •    Orders are not processed, shipped, or delivered on weekends or public holidays.

    •    If we are experiencing a high volume of orders, processing may take an additional 1–2 business days.

 

Shipping Rates & Delivery

    •    Always Express & Free Shipping: Every order ships free — no minimum spend required.

    •    Express Shipping Included: All orders are shipped express at no extra cost.

    •    Domestic (Australia): Estimated delivery within 2–5 business days.

    •    International: Estimated delivery within 5–12 business days (depending on destination and courier availability).

    •    Delivery delays can occasionally occur due to courier or customs issues outside of our control.

 

Pre-Orders

We do not offer pre-orders. All items listed on our website are in stock and ready to ship unless otherwise stated.

 

Shipment Confirmation & Tracking

    •    Once your order has shipped, you will receive an email confirmation with tracking details.

 

Customs, Duties & Taxes (International Orders)

    •    Your order may be subject to import duties, taxes, or customs fees. These are the buyer’s responsibility and are not included in the item price or shipping cost.

 

Lost, Damaged, or Delayed Packages

    •    We are not liable for delays caused by postal or courier services.

    •    If your order is lost or arrives damaged, please contact us immediately at arcades@arcadeobsessed.com so we can assist you.